Marketers in Australia and New Zealand take on more responsibilities to drive ROI and growth

SYDNEY – Australia, 19 October 2020 – Today, Salesforce Datorama, in partnership with marketing research agency, The Leading Edge, launched its first Asia-Pacific Marketing Intelligence Report, entitled Data, Growth, and the New Marketing Mandate. The report sheds light on the rapidly evolving growth mandate for marketers across the region and unveils the top challenges they face.

By examining how over 1,000 marketers across APAC (285 across Australia and New Zealand) are integrating their marketing data to measure impact and business growth, the report states that over 93% ANZ marketers have shifted their priorities to focus on marketing-led growth and 91% are focusing on marketing efficiency and improving ROI.

“Marketers are seeing their role evolve as they are responsible for propelling business wide outcomes. As they become increasingly accountable for operationalising growth mandates across the entire organisation, they need to embrace a data-driven culture and modernise their approach to unifying marketing data and measuring performance,” said Jay Wilder, Senior Director Product Marketing, Salesforce Datorama.

However, some of the biggest barriers that marketers face in driving growth revolve around data– with data mismanagement, lack of a unified view of performance and lack of real-time insights ranking as the top three.

Although 86% of ANZ marketers see the importance of a complete view of cross-channel marketing, they face a number of roadblocks when it comes to integrating their data for that holistic view. 69% of marketers still integrate data manually to an extent and almost seven out of 10 (69%) of those surveyed spend a week or more on harmonising data from disparate channels, for reporting and analytics.

But data integration and management are not the only challenges marketers face. The study reveals room for improvement when it comes to data analysis and optimisation, as findings demonstrate:

• 73% of marketers do not have access to real-time insights
• Nearly half (47%) marketers experience misalignment across teams on measurement and reporting
• Sharing and collaborating on data analysis remains a challenge for 36%

Marketers are making progress as they move forward in their data journey and shift priorities to focus on business growth. There is growing support from senior leaders for a stronger uptake of data-driven marketing (61%), as well as investments in marketing analytics technology (62%) and alignment on the KPIs that matter the most (62%).

“A successful growth marketing strategy requires the strategic alignment of people, processes and technologies. This will allow marketers to continue advancing their data and analytics capabilities to power the most effective engagements with the digital customer and drive business impact,” said Wilder.

To read the full Salesforce Datorama’s APAC Marketing Intelligence Report: Data, Growth and the New Marketing Mandate, visit: http://sfdc.co/apac-marketing-intelligence-report

Methodology

This study was conducted by The Leading Edge on behalf of Salesforce Datorama. 1,002 respondents  across APAC including organisations based in Australia, New Zealand, Philippines, Singapore and India answered the survey. 285 of the respondents were based in Australia and New Zealand. All respondents were involved in advertising and/or marketing decision making and use/drive marketing analytics/conduct cross-channel analytics in their organisations.

About Salesforce Datorama

Salesforce Datorama provides the leading cloud-based, AI-powered marketing intelligence and analytics platform for enterprise agencies, and publishers. Marketers use Datorama to bring together all of their data and take action on insights to optimise every marketing investment and activity. Datorama enables more than 3,000 leading global agencies and brands — including PepsiCo, Ticketmaster, trivago, Unilever, Pernod Ricard, and Foursquare — to optimise marketing campaigns, automate reporting, and make data-driven decisions faster. Datorama integrates the myriad of technologies used in today’s marketing and consumer engagement ecosystem, enabling brands, agencies, and publishers to deliver exceptional, intelligent experiences across the entire customer lifecycle. Learn more about Datorama visit datorama.com